services

first understanding the needs and challenges

Whether teaching English or coaching businesses, the service specification depends on individual circumstances.

Stephen runs complex projects using Prince2 project management techniques, but is equally at home using a much simpler Agile based method, or even applying simple implementation plans.

  • Coaching individuals, for improving English language, or to business executives
  • Coaching teams, to improve English and/or work performance to achieve business goals
  • Project management, to plan and implement major change projects
  • Business start-up support, to individuals and design/delivery of workshops
  • Yoga, to energise the body and calm the mind, delivered in English or Spanish
  • Enneagram, improving self-awareness, internal relationships, and building true teams
  • Visioning techniques, giving a longer term perspective for business goal setting
  • Business Model Canvas, establishing the basic foundations of a business
  • Balanced Scorecard, to clarify strategy and agree targets to measure
  • Action planning, assigning specific tasks, responsibilities and timescales
  • Performance management, systems to check performance
  • Customer service excellence, benchmarking customer service performance against a leading quality standard, to deliver real improvements as seen from a customer perspective
  • Customer research, targeted qualitative surveys covering prospective, existing and lapsed customers
  • Workplace assessment, to check performance against best practice standards
  • Presentation skills training, for effective communication and confidence building
  • Strategic IT/digital review, to seek improvements in effectiveness and efficiency in this area

 

To find out more ring +34 617 887 477 or +44 (0)7826 335881 or email stephen@stephenc.co.uk